Incident History
Jul 21, 2026
Resolved — Issue resolved.
Identified — Issue identified and recovery underway.
Investigating — Investigating increased error rates for the Pulse API.
Jul 17, 2026
Increased Error Rate Investigation Resolved
Resolved — Issue resolved.
Identified — Issue identified and recovery underway.
Investigating — Investigating increased error rates for the Pulse API.
Increased Error Rate Investigation Resolved
Resolved — Issue resolved.
Identified — Issue identified and recovery underway.
Investigating — Investigating increased error rates for the Pulse API.
Jul 16, 2026
Increased Error Rate Investigation Resolved
Resolved — Issue resolved.
Identified — Issue identified and recovery underway.
Investigating — Investigating increased error rates for the Pulse API.
Jul 15, 2026
Lab Ordering/Results Errors Resolved
Resolved — Lab order and result processing functionality fully restored. Lab results are flowing back in now and new orders can be placed successfully.
Identified — Issue identified and isolated to lab ordering and results service. We are working to restore functionality. All other services remain unaffected.
Investigating — Investigating delays and errors in lab ordering and results.
Jul 14, 2026
Delayed AI Summaries Resolved
Resolved — Delayed AI Summaries — resolved.
Identified — Summaries for newly uploaded recordings were delayed. Customers could still pull existing summaries, access older recordings, and store new recordings.
Investigating — Investigating: Delayed AI Summaries.
Jul 13, 2026
Client Patient Outage Resolved
Resolved — Client Patient functionality fully restored.
Identified — Issue isolated to the Client Patient services. We are working to restore functionality. All other services remain unaffected.
Investigating — Investigating a Client Patient outage.
User Switching and Exam Form Delays Resolved
Resolved — User Switching and Exam Form Delays — resolved.
Identified — Some customers were unable to switch between users in the UI, and exam forms were slow to load.
Investigating — Investigating: User Switching and Exam Form Delays.
Jul 10, 2026
Widespread Pulse Outage Resolved
Resolved — Widespread Pulse Outage — resolved.
Identified — A widespread disruption caused errors and an inability to access parts of the site.
Investigating — Investigating: Widespread Pulse Outage.
Resolved — Activity Task and User Switching Errors — resolved.
Identified — Some customers were unable to switch between users in the UI, also impacting visibility of activity tasks. Functionality was restored.
Investigating — Investigating: Activity Task and User Switching Errors.
Jul 9, 2026
Slow eVet Pages Resolved
Resolved — Slow eVet Pages — resolved.
Identified — eVet pages were slow to load for some customers.
Investigating — Investigating: Slow eVet Pages.
Jul 8, 2026
Exam Form Delays Resolved
Resolved — Exam Form Delays — resolved.
Identified — Exam form updates were delayed and newly-saved forms were slow to load. Additional capacity was added to relieve pressure; no data was lost.
Investigating — Investigating: Exam Form Delays.
Jul 2, 2026
Widespread Pulse Outage Resolved
Resolved — Widespread Pulse Outage — resolved.
Identified — A widespread disruption took several areas of Pulse offline. Capacity was restored.
Investigating — Investigating: Widespread Pulse Outage.
Jun 24, 2026
Brief Authorization Disruption Resolved
Resolved — Brief Authorization Disruption — resolved.
Identified — A brief authorization service disruption cascaded to services that depend on it, causing errors for some customers. Service was quickly restored.
Investigating — Investigating: Brief Authorization Disruption.
Medical Records Slow to Load Resolved
Resolved — Medical Records Slow to Load — resolved.
Identified — Medical Records were slow to load or intermittently unavailable due to degraded database response times. Performance was restored.
Investigating — Investigating: Medical Records Slow to Load.
Jun 22, 2026
Resolved — Slow load times and errors fully resolved in the East Region. Cloudflare have addressed the underlying issue on their end.
Identified — Root cause identified: a provider incident due to a cut fiberoptic cable. We are working with Cloudflare on resolution to ensure traffic is routed around the issue.
Investigating — Investigating a spike in errors in the East Region.
Jun 11, 2026
Resolved — Exam form data processing fully restored in the East Region. Microsoft have resolved the underlying issue on their end. Exam form updates will be processed and visible over the next 15 minutes.
Identified — Root cause identified: a provider incident impacting a small number of our data sync processes in the East Region. We are working with Microsoft on resolution.
Investigating — Investigating delayed exam form updates and errors in the East Region.
Jun 4, 2026
Errors Accessing Pulse Resolved
Resolved — Errors Accessing Pulse — resolved.
Identified — Some customers experienced errors accessing Pulse pages and data.
Investigating — Investigating: Errors Accessing Pulse.
Jun 1, 2026
Resolved — Brief Degradation Across Multiple Services — resolved.
Identified — Medical Record, Client Patient, and Appointment responses were briefly degraded due to a slow downstream service.
Investigating — Investigating: Brief Degradation Across Multiple Services.
May 29, 2026
Elevated errors via Imperva edge Resolved
Resolved — Imperva edge fully recovered.
Identified — Root cause identified: a reoccurrence of the provider incident at our Imperva CDN/WAF edge impacting customers near New York City, we are working with Imperva on resolution.
Investigating — Investigating elevated error rates across multiple services.
May 28, 2026
Elevated errors via Imperva edge Resolved
Resolved — Imperva edge fully recovered.
Identified — Root cause identified: a provider incident at our Imperva CDN/WAF edge impacting customers near New York City, we are working with Imperva on resolution.
Investigating — Investigating elevated error rates across multiple services.
May 26, 2026
Client/Patient Search Outage Resolved
Resolved — Client/Patient Search Outage — resolved.
Identified — Customers were unable to search for clients or patients, limiting critical workflows.
Investigating — Investigating: Client/Patient Search Outage.
May 8, 2026
Resolved — Intermittent Errors Across Forms and Exams — resolved.
Identified — Customers saw intermittent errors using forms, treatment boards, exams, and AI features. Caused by an internal routing update; update removed to restore functionality.
Investigating — Investigating: Intermittent Errors Across Forms and Exams.
May 6, 2026
Appointment Display Issue Resolved
Resolved — Appointment Display Issue — resolved.
Identified — A display issue caused appointments to appear cut off for a subset of customers. Isolated to a small number of servers.
Investigating — Investigating: Appointment Display Issue.
Apr 28, 2026
Medical Records Errors Resolved
Resolved — Medical Records Errors — resolved.
Identified — Some customers could not load Medical Records and saw an error when viewing records with lab or exam form results.
Investigating — Investigating: Medical Records Errors.